What is the Net Promoter Score (NPS) of H&R Block?
H&R Block faces challenges with a Net Promoter Score (NPS) of -18, indicating dissatisfaction among a significant portion of its customers.
How has the NPS of H&R Block changed since last month?
There has been no change in the NPS of H&R Block since last month, indicating steady customer satisfaction and loyalty levels.
Why is it important for an investor in H&R Block to monitor NPS?
Monitoring a negative NPS for H&R Block is vital for investors, as it can signal underlying issues in customer satisfaction and loyalty, potentially impacting the company's long-term profitability and market reputation.
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